1. Order Processing
At Cover Craft, we strive to process and ship your orders as quickly as possible. Here's how the order process works:
● Order Confirmation: After placing an order on www.covercraft.in, you will receive an order confirmation email with details of your purchase.
● Order Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays). Please note that during peak seasons or holidays, processing times may be slightly longer.
● Order Modifications or Cancellations: Once an order is confirmed and payment is processed, we are unable to modify or cancel the order. If you encounter any issues, please contact our customer support team immediately, and we will do our best to assist you.
2.Order Cancellation
We do not accept cancellations once an order has been processed. However, please contact our customer support team as soon as possible, and we will make every effort to address your request. Please note that, due to the nature of our products, cancellations are not possible once the order has been processed.
3. Payment Options
We accept payments through various secure online payment methods, including UPI, credit cards, debit cards, net banking, and digital wallets. All transactions are processed through secure payment gateways to ensure the safety of your personal and financial information.
4. Shipping Information
● Shipping Partners: We work with trusted shipping partners to deliver your orders safely and securely. Our primary carriers include Delhivery, Bluedart, Ecom, Xpressbees, Ekart, India Post, and DHL.
● Shipping Charges: Shipping charges are calculated based on the size, weight, and destination of your order. The applicable shipping fees will be displayed during checkout before you complete the payment process.
● Delivery Time:
○ Domestic Orders: Shipping times may vary depending on your location. Typically, orders are delivered within 3-5 business days from the date of shipment.
○ Remote Areas: For remote or rural areas, delivery times may be extended by a few additional days.
● Shipping Restrictions: Currently, we only ship within India. Unfortunately, we do not offer international shipping at this time.
● Order Tracking: Once your order has been shipped, you will receive a tracking number via email and SMS. You can use this tracking number to check the status of your shipment.on the shipping carrier’s website.
5. Delivery & Shipment Issues
● Failed Delivery Attempts: If the delivery address provided is incorrect or if there is no one available to receive the package, the shipping carrier may make multiple delivery attempts. If the delivery fails, the package may be returned to us, and you will be responsible for any additional shipping fees incurred for reshipping the order.
● Address Accuracy: Please ensure that your shipping address is complete and accurate. Cover Craft is not responsible for delays or delivery failures due to incorrect address information provided by the customer.
● Damaged or Lost Shipments: If your package is damaged during transit or lost, please contact us immediately. We will investigate the issue with the carrier and, if applicable, arrange for a replacement or refund.
6. Returns & Exchanges
● Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 24-48 hours of delivery with photos, a video, and a description of the issue. We will guide you through the process of returning the item and issuing a replacement or refund.
● Wrong Product Received: If you receive an incorrect item, please contact our customer support team within 24-48 hours, and we will arrange for the correct product to be shipped to you at no additional cost.
● Returns for Change of Mind: Due to the nature of our products, we do not accept returns for change of mind. Please carefully review your order before confirming your purchase.
7. Order Status & Updates
● Order Tracking: You will receive email and SMS notifications at each stage of your order’s journey – from order confirmation to shipping and delivery. If there are any significant delays or issues, we will notify you promptly.
● Customer Support: If you have any questions about your order, please don’t hesitate to reach out to our customer support team. We are happy to assist you with tracking updates, shipping inquiries, or any other order-related concerns.
8. Contact Us
If you have any questions or concerns about your order, shipping, or anything else, please feel free to get in touch with us:
● Email:
● Phone:
● Address: